How do I request a refund?

We want you to be satisfied with MarketXLS. Here's our refund policy and process:

Refund Policy

• 30-day window: Refunds are available within 30 days of purchase
• Setup fee: Refund amount = Purchase price minus $50 setup fee
• Processing time: 5-7 business days to process
• Payment method: Refunds go back to your original payment method

How to Request a Refund

Step 1: Contact Support

Email support@marketxls.com with:

• Subject: "Refund Request"
• Your order ID or account email
• Brief reason for the refund (helps us improve)

Step 2: Confirmation

We'll review your request and respond within 1-2 business days with:

• Confirmation of your refund amount
• Expected processing timeframe

Step 3: Receive Refund

Refunds are processed within 5-7 business days and returned to your original payment method.

Before Requesting a Refund

Having issues? We'd love to help fix them first:

• Technical problems? Schedule a free troubleshooting call
• Features not working? Let us show you how to use them
• Data not updating? We can help configure your setup

Contact support@marketxls.com and we'll do our best to resolve any issues.

Subscription Renewal Refunds

If you were charged for an unwanted renewal:

1. Contact support immediately
2. We can process a refund if you contact us promptly
3. To avoid future renewals, cancel at least 7 days before renewal date

Questions?

Contact our support team:

• Email: support@marketxls.com
• Phone: +1 (877) 778-8358